Work At Home Agents

Winnipeg, Manitoba, Canada · Contact Center · 19/01 expand job description ↓

Description

About Our Work At Home Agent Role

We are seeking experienced Full-Time call centre agents to join our growing Work At Home program. Our agents are responsible for receiving inbound calls from CAA South-Central Ontario members and support the Emergency Roadside Operations by taking care of members’ road service needs as well as various membership related questions.

CAA will provide you with computer equipment to set up your home office which includes a PC, monitors, keyboard and mouse. We will provide you with ongoing dedicated support and training through our online portal and chat groups.

About Us

CAA Manitoba and CAA South-Central Ontario have merged and are now referred to CAA Club Group of Companies. We are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the needs of our Members requires high performance, forward thinking, and innovative people who work collaboratively to keep our business moving forward.

We operate 7 days a week, 24 hours a day, 365 days a year environment and rely on agents who are flexible with their availability. Weekend work is required and vacation requests will be limited to certain times of the year to accommodate our peak call volumes.

About You

Do you love helping others and pride yourself on providing an exceptional customer experience? Are you technically inclined and enjoy working with computers? Are you driven and motivated by results to excel in your role? If so, this could be the role for you. Please apply online at the earliest.

Requirements

  • One (1) Year of Experience in a similar or related position.
  • Working knowledge of Microsoft Windows and Office applications including Google Maps.
  • Passion for providing exceptional customer service.
  • Dedicated work space with high speed internet service.
  • Home insurance or tenant insurance coverage.
  • Flexibility to work a variety of shifts in a 24/7/365 day a year environment.


We are an equal opportunity employer and are committed to providing employment accommodations. CAA Club Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Benefits

CAA is a progressive organization with a diverse workforce which offers the opportunity for career development and professional growth, competitive salaries, and a fun working environment that values work/life balance.

Personal information
Your Profile
Application Details
I am legally entitled to work in Canada
I can provide a clear criminal record check. (As a condition of employment, all CAA Manitoba employees are required to provide a clear criminal record check to remain compliant to national standards.)
I am aware that the starting wage for this position is $12.20/hr.
I have a dedicated work space, dedicated home internet service, and home insurance coverage.
I am aware that this position functions in a 24/7 environment, and I am able to work days, evenings, weekends, and holidays.
I have the minimum upload(10 Mbps) and download(25 Mbps) internet connection capabilities at home.
Have you ever been convicted for an offense for which you have not received a pardon?
Have you ever worked for CAA before?
Do you have any relatives or family members who work for CAA or any of our group of companies?
I have strong computer skills and experience using Microsoft Windows.